Terms of Service

This website is operated by Luna Smart Glass. Throughout the site, the terms “we,” “us,” and “our” refer to Luna Smart Glass. We offer this website, including all information, tools, and services available, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our site or purchasing from us, you engage in our Service and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available via hyperlink. These Terms apply to all users, including but not limited to browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to these Terms. If you do not agree to all terms and conditions, you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the store will also be subject to these Terms. The most current version is available on this page, and we reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check periodically for changes. Continued use of the site after updates constitutes acceptance of the changes.

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence or have given consent for any minor dependents to use this site. You may not use our products for illegal or unauthorized purposes, nor may you violate any laws in your jurisdiction (including copyright laws). You must not transmit any worms, viruses, or destructive code. Violation of any Terms will result in immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted across various networks. Credit card information is always encrypted during transmission. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without express written permission.

We stand by the quality of our products and services. All Smart Window Film installations come with a 5-year warranty, covering defects in materials and workmanship under normal use.

Warranty Coverage:

• Covers defects in materials and workmanship for 5 years from the installation date.
• Includes repair or replacement of defective products at our discretion.

This warranty does not cover:

• Damage caused by improper use, accidents, unauthorized modifications, or external forces.
• Normal wear and tear or discoloration due to prolonged exposure to external conditions.
• Installation or repairs performed by unauthorized third parties.

To submit a warranty claim, contact our support team at sales@lunasmartglass.com with proof of purchase and installation details.

We are not responsible for inaccurate, incomplete, or outdated information on this site. The material is provided for general information only and should not be relied upon solely for decision-making. Historical information is provided for reference only. We reserve the right to modify site content but are not obligated to update information. You are responsible for monitoring changes.

Prices are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without notice. We are not liable for modifications, price changes, suspensions, or discontinuation of the Service.

We strive to display product colours and images accurately but cannot guarantee your monitor’s display accuracy. We reserve the right to modify descriptions or discontinue products at any time.

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, household, or order. If we modify or cancel an order, we will attempt to notify you via email or billing address. You agree to provide complete and accurate purchase and account information and update it as needed.

We may provide access to third-party tools without monitoring or control. You acknowledge that these tools are provided “as is” without warranties. Use is at your own risk, and you should review third-party terms before using them. Future new services and features will also be subject to these Terms.

If you submit ideas, suggestions, or materials, we may use them without restriction. We are not obligated to maintain submissions in confidence, compensate you, or respond. We may monitor and remove content deemed unlawful, offensive, or in violation of these Terms.

Your submission of personal information is governed by our Privacy Policy.

We may occasionally contain errors or omissions related to product descriptions, pricing, promotions, and availability. We reserve the right to correct errors, change information, or cancel orders without notice. We are not obligated to update information unless required by law.

You are prohibited from using the site or its content for unlawful activities, including but not limited to:

(a) Violating laws or regulations
(b) Infringing on intellectual property rights
(c) Harassing, abusing, or discriminating against others
(d) Submitting false information
(e) Uploading malware or malicious code
(f) Collecting personal information of others without consent
(g) Spamming or phishing
(h) Circumventing security features

We reserve the right to terminate your use of the Service for violations.

We do not guarantee uninterrupted, error-free service. The Service and products are provided “as is” without warranties of any kind. We are not liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use of our Service or products.

You agree to indemnify and hold harmless Luna Smart Glass, its affiliates, partners, and employees from any claims or demands arising from your breach of these Terms or violation of any law or third-party rights.

For further details, please contact us at sales@lunasmartglass.com.