Privacy Policy

Last updated: March 2025

Luna Smart Glass (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website www.lunasmartglass.com (the “Site”), use our services, or communicate with us (collectively, the “Services”).

By using our Services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree, please discontinue use of our Services.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Updates will be posted on the Site with the revised date.

We collect personal information to provide and improve our Services. The types of information we gather fall into three main categories: information you provide directly, information collected automatically, and information obtained from third parties.

A. Information You Provide Directly
When you interact with our Services, you may provide us with certain personal details. This includes contact information such as your name, address, phone number, and email. If you request a quote or make a purchase, we collect order and quote details to process your request. Additionally, when you communicate with our customer support team, we gather any information you provide to assist with your inquiries.

B. Information Collected Automatically (Cookies & Usage Data)
We use cookies and other tracking technologies to collect data about how you interact with our website. This includes device and browser information, your IP address, network connection details, and usage patterns on our site. These insights help us improve website performance and user experience. You can manage cookie preferences in your browser settings; however, blocking cookies may affect certain features and functionality.

C. Information from Third Parties
We may also receive personal information from third-party sources to enhance our Services. Payment processors provide transaction-related details to facilitate secure payments. Marketing and analytics providers help us improve advertising strategies and user experience. Additionally, service providers assist with website functionality, order fulfillment, and other operational needs. All third-party data is handled in accordance with our Privacy Policy.

We use your personal data for:

• Providing Services: Processing payments, fulfilling orders, and managing accounts.
• Marketing & Advertising: Sending promotional communications (opt-out available).
• Security & Fraud Prevention: Detecting and preventing fraud or unauthorized activity.
• Customer Support: Responding to inquiries and improving our Services.

We may share your personal information with:

• Service Providers: Payment processors, IT providers, fulfillment partners, and analytics vendors.
• Business Partners: For joint promotions (only with your consent).
• Legal & Compliance Purposes: To comply with applicable laws or enforce our policies.

We do not sell your personal information.

If you post reviews or other content publicly on our Site, this information may be accessible to others. We are not responsible for how third parties use this content.

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

Our Services are not intended for children, and we do not knowingly collect their personal information. If you believe a child has provided data to us, please contact us for removal.

We implement security measures to protect your data but cannot guarantee absolute security. Personal information is retained as long as necessary for business, legal, or compliance purposes.

Depending on your location, you may have the right to:

• Access & Correct your personal information.
• Request Deletion of your data.
• Withdraw Consent for marketing communications.
• Restrict Processing of your personal data.

To exercise these rights, contact us at sales@lunasmartglass.com.

If you have concerns about our data practices, please email sales@lunasmartglass.com.